This is an example incident

2026-04-16T20:28:35Z

Apr 16, 20:28 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

Apr 16, 20:18 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Apr 16, 20:24 UTC
Identified - As you continue to work through the incident, update your customers frequently.

Apr 16, 20:54 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.